Do You Have a Mr. Deetee Burpking In Your Office

He is very knowledgeable about the account, he knows the ins and outs of the account but he doesn't take care of his agents, he may knows the information but he doesn't know how to relay it or worst yet he doesn't want to impart it. He wants you to fix things on your own even if the call gets escalated. Ask him a question and he will say "huh"? or will he burp at you as if he did not hear anything.

He also has favoritisms, if you don't ask a lot of questions while he is doing the task that is delegated to him by his OM he will reward you with something, usually something sweet.

But what is his primary function as an SME [subject Matter Expert]? Isn't he suppose to answer all your questions if you ask him, doesn't he need to help you when you don't know what to do. that's his function right? He is supppose to be the walking Knowledge Base of the agents on the floor correct? But the thing is he doesn't walk the floor he simply stays on his station and monitors the service requests of the agents, checking if there is a discrepancy somewhere in the interaction.

One of his duties is to train his agents about new updates, but what he does is he hands over a piece of paper with all the info and then says "yan ah basahin mo yan..." [read this ok...]. And if the agent gets in trouble because the agent doesn't know the new updates he will say "diba na train ka na...!!!" [I already trained you...!!!]

How would you feel if you where an agent under Mr. Deetee Burpking? Wouldn't you want to smash his f**king face with your fist or slam him with a chair?

That's Mr. Deetee Burpking for you, do you have a Deetee Burpking in your office?

On my next post I'll introduce The Professor